RIVERSIDE FAMILY FITNESS
Privacy Policy
Effective Date: April 17, 2026 | riversidefamilyfitness.com
Riverside Family Fitness (“Riverside,” “we,” “us,” or “our”) is committed to protecting the privacy of our members, prospects, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit riversidefamilyfitness.com or interact with us in any way.
By using our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We may collect the following categories of personal information:
a) Information You Provide Directly
- Full name
- Email address
- Phone number (including mobile number)
- Date of birth
- Fitness goals and health information you choose to share
- Payment and billing information
- Communications you send to us (inquiries, feedback, support requests)
b) Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and search terms
- Device identifiers and operating system
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to inquiries and provide membership information
- To schedule tours, trials, and appointments
- To manage your membership account and deliver services
- To send appointment reminders, class schedules, and membership communications
- To send SMS and voice messages, where you have provided consent (see Section 5)
- To process payments and manage billing
- To improve our website, services, and member experience
- To comply with applicable legal obligations
3. SMS and Text Message Communications
Riverside Family Fitness uses SMS messaging to communicate with members and prospects who have explicitly opted in. By providing your mobile number and checking the opt-in box on any of our website forms, you agree to receive text messages from Riverside Family Fitness at the mobile number you provided. These messages may include:
- Appointment and class reminders
- Membership enquiries and follow-ups
- Promotional offers and program updates
- General fitness and community updates
Message Frequency
Message frequency varies based on your engagement with us and the programs you are enrolled in.
Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier if you are unsure of your plan’s rates.
How to Opt Out
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Once we receive your opt-out request, we will send a final confirmation message and you will no longer receive SMS messages from Riverside Family Fitness.
How to Get Help
If you need assistance with SMS communications, reply HELP to any message or contact us at the details provided in Section 9 of this policy.
4. No Sharing of Mobile Information
No opt-in data or mobile phone information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and mobile numbers collected through our website forms are used solely by Riverside Family Fitness to deliver the communications described in this policy.
We do not sell, rent, trade, or otherwise transfer your mobile number or SMS consent data to any outside party, advertiser, or affiliate.
5. SMS Opt-In and Consent
When you submit a form on our website (such as a contact, membership inquiry, or trial request form), you will be presented with an unchecked optional checkbox to opt in to SMS and voice communications from Riverside Family Fitness. This checkbox:
- Is never pre-selected — your consent is always an active choice
- Is not required to submit the form — you may submit the form without opting in to SMS
- Constitutes your explicit consent for Riverside Family Fitness to contact you by text message and/or voice call at the mobile number you provided
The opt-in language displayed on our forms reads as follows:
“By providing your mobile number and checking the above box, you agree to receive related text messages from Riverside Family Fitness at the cell number you provided when signing up. Reply STOP to unsubscribe. Message frequency varies. Message & data rates may apply. See our Terms and Conditions and Privacy Policy.”
You may withdraw your SMS consent at any time by replying STOP or by contacting us directly.
6. How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, managing our membership system (including GymSales / Ignite Sales), and delivering communications — subject to confidentiality agreements.
- Legal Compliance: Where required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, in which case your information may be transferred as a business asset.
- With Your Consent: For any other purpose with your explicit consent.
We do not share your personal information — including mobile numbers and SMS opt-in data — with any third party for their own marketing or promotional purposes.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfil the purposes described in this policy, and comply with our legal obligations. When your information is no longer required, we will delete or anonymize it in a secure manner.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for SMS communications (reply STOP or contact us)
- Request that we stop using your information for direct marketing
To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to all requests within a reasonable timeframe.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Riverside Family Fitness
Windsor, Ontario, Canada
Website: riversidefamilyfitness.com
Email: info@riversidefamilyfitness.com
Phone: 519.948.9969
Instagram: @riversidefamilyfitness
10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.
12. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.